Frequently Asked Questions
WHAT IS YOUR CANCELLATION POLICY?
Life happens, and sometimes you need to cancel or change your cleaning appointment. No problem! Please let us know 24 hours in advance to avoid a late cancellation fee. Additionally, if we arrive at your home at the scheduled time to find the house locked and are unable to reach you, there could be a no-show fee charged.
DO YOU CLEAN SHORT-TERM RENTALS?
At this time, we are focusing on residential cleaning, and not the short-term rental market.
DO I NEED TO CLEAN FOR THE CLEANER?
No! You do not need to pre-clean for our arrival. However, the more tidying and de-cluttering you can do prior to, the more cleaning we’ll be able to tackle during your scheduled visit. Please attempt to have dishes done and put away. Trash and garbage should be collected into a receptacle. Gather dirty laundry into a laundry basket.
DO YOU DO WINDOWS?
As part of the Deep Clean or Move In/Out Clean, we can do the inside windows that are easily reached by step ladder. There is an additional fee per window to add on this service. If you would like a comprehensive window clean, we recommend a professional window cleaner like Scrubby’s Windows. They can be reached at (250)272-3825 or info@scrubbys.site https://sites.google.com/scrubbys.site/scrubbys/home
DO YOU DO YARD WORK?
We take care of the inside of the home and leave the exterior to our community of talented landscapers.
For excellent lawn and yard care, please contact our friends at Hillcoat Yard Maintenance at (250) 344-8595 or hillcoatyardmaintenance@gmail.com
DO YOU CLEAN CARPETS?
We do not offer carpet cleaning at this time. However, a clean carpet or area rug can make a room look, feel, and smell cleaner. Carpet cleaning also greatly reduces allergens. We highly recommend Kicking Horse Janitorial Ltd. www.KHJanitorial.ca
WHAT IS YOUR SERVICE AREA?
We clean homes within the town of Golden, as well as homes in the areas of Kicking Horse Resort, Blaeberry, Nicholson and points between.
WHAT ABOUT MY PETS?
Mountain Maid loves your pets! However, there are a few things to keep in mind when it comes to pets and house cleaning services:
If your fur baby has an “accident” inside, there is an additional $50 fee for cleaning. We do not guarantee that pet stains can be removed.
We do not empty or clean the kitty litter.
For our safety, and to ease the anxiety of your pet, please have a happy place for them to hang out while we clean. Even if your dog is not aggressive, they can get anxious when a stranger (our team) enters the home. We appreciate your cooperation in this.
WHAT DO I NEED TO PROVIDE?
It’s best if we have the house to ourselves. If at all possible, make plans for everyone to be out of the house while we clean. If this is impossible, please ensure no one is in the area of the home we are working in.
Please have a toilet brush at every toilet. Running up and down stairs looking for the brush wastes time. Also, no one wants it dripping on its way back to the other toilet after it’s done its job. If your toilet brush has seen better days please replace it.
Please be sure there is hot water. It seems great to do a ton of laundry on cleaning day to get that “everything is done” feeling, just be sure not to drain the hot water tank before we arrive. We need LOTS of hot water to get things clean.
Clear the snow. In winter, please clear the snow from driveway and steps so that we can safely access your home.
HOW DO I PAY?
We accept cash or e-transfer. E-transfer payments can be made to info@mountainmaid.ca Please remember that payment is due the same day that services are provided.
Clients often ask about gratuities, and as with any service, tips are greatly appreciated! Most clients find it convenient to provide a tip once per year, usually the amount of one scheduled visit. For a one-time cleaning, the commonly used amount is 15%-20%. All gratuities will be split evenly among the team members who worked at your home.
DO YOU HAVE GIFT CERTIFICATES?
Yes! Give someone special the best gift of all, free time! We can provide a gift certificate in any amount you’d like.